Privacy Policy

At SofiaBags, accessible at https://sofiabags.com/, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we may collect, how we use and protect it, when we may share it, and what choices you may have when visiting our website or purchasing our products.

By using our website, you acknowledge that you have read this Privacy Policy.

1. Information We Collect

We may collect the following categories of information when you visit our website, contact us, or place an order.

Personal Information: Your name, billing address, shipping address, email address, telephone number, and other information you provide during checkout or customer service interactions.

Order Information: Details about products purchased, order history, delivery preferences, and order-related communications.

Payment Information: Payments may be processed by third-party payment providers. We may receive payment confirmations and limited transaction details, but payment card information is generally handled by the applicable payment processor.

Technical Information: Your IP address, browser type, device information, operating system, and information about how you interact with our website.

Cookies and Similar Technologies: We may use cookies and similar technologies to support website functionality, remember preferences, understand website traffic, and improve your shopping experience.

2. How We Use Your Information

SofiaBags may use your information to:

  • Process, confirm, and fulfill orders.

  • Arrange shipping and delivery.

  • Communicate order updates and respond to customer inquiries.

  • Provide customer support and resolve disputes.

  • Process payments, refunds, and returns.

  • Maintain website security and prevent fraud.

  • Improve our website, products, and shopping experience.

  • Send promotional communications where permitted by law and, when required, with your consent.

  • Comply with applicable legal, tax, accounting, and regulatory obligations.

3. How We Share Your Information

We do not sell your personal information in exchange for money. We may disclose information when reasonably necessary for the purposes described in this policy, including to:

  • Service Providers: Companies that help us operate our website, process payments, fulfill orders, provide shipping, host our website, or support customer service.

  • Analytics and Marketing Providers: Services that help us understand website usage or deliver advertising, where applicable.

  • Legal Authorities: Government agencies, regulators, courts, or other parties when disclosure is required by law or necessary to protect legal rights and safety.

  • Business Transfers: Relevant parties in connection with a merger, restructuring, acquisition, or sale of business assets, subject to applicable law.

Third-party providers may process information under their own privacy policies and applicable contractual obligations.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to keep essential features working, remember your preferences, measure website performance, and support advertising activities where enabled.

You can manage or disable cookies through your browser settings. Some website features may not function properly if certain cookies are disabled. Where legally required, we will request consent before using non-essential cookies or tracking technologies.

5. Payment Security

SofiaBags aims to provide a secure shopping experience. Payments may be handled by third-party payment processors using their own security procedures.

We do not guarantee that any online transmission or storage system is completely secure. Please avoid sending full payment card details or other sensitive financial information through ordinary email or messaging services.

6. Data Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide customer service, maintain business records, resolve disputes, prevent fraud, and meet applicable legal obligations.

Retention periods may vary depending on the type of information and the reason it was collected. When information is no longer needed, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law.

7. Your Privacy Rights and Choices

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of certain personal information.

  • Object to or request restrictions on certain processing activities.

  • Request a copy of eligible information in a portable format.

  • Withdraw consent where processing is based on consent.

  • Opt out of certain targeted advertising or data-sharing activities where applicable.

  • Unsubscribe from promotional emails at any time.

These rights may be subject to legal exceptions and verification requirements. To submit a privacy request, contact us using the details provided below.

8. Marketing Communications

If you receive promotional emails from SofiaBags, you may unsubscribe using the link included in the email or contact us directly.

Even if you opt out of marketing communications, we may still send essential messages concerning purchases, shipping, refunds, security, or customer service.

9. Third-Party Websites and Services

Our website may contain links to third-party websites or use third-party services, including payment providers and shipping services. SofiaBags does not control the privacy practices of independent third parties.

We encourage you to review the applicable privacy policies before providing personal information to those services.

10. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children who are not legally permitted to use the service without appropriate authorization. If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.

11. International Data Transfers

Depending on the location of our service providers and business operations, your personal information may be processed or stored in countries other than your country of residence. Where required, appropriate safeguards will be applied to international transfers in accordance with applicable privacy laws.

12. Data Security

We take reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no website, electronic transmission, or storage method can be guaranteed to be completely secure.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, service providers, or legal requirements.

Any revised policy will be published on this page with an updated effective date. We encourage you to review this page periodically.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us using the information below.

Store Name: SofiaBags

Website: https://sofiabags.com/

Email: info@sofiabags.com

Phone / WhatsApp: +1 (725) 314-9287

Business Address: 2717 Westside Dr#24 Pasadena Tx 77502

We will review privacy-related inquiries and respond in accordance with applicable laws.

Thank you for trusting SofiaBags with your shopping experience.